Faq & shipping
Dishwashing, handwashing and microwave oven
Everything that does not have the application of copper, silver
or gold on it can be washed in a dishwasher and used in a
microwave oven. On the other hand, dishes painted with precious
metals are best washed by hand using the fine side of a sponge
and a mild detergent. Strong cleaning products can soften gold and copper,
leading to easier peeling and damage, thus are best to be avoided.
Porcelain can be used in an oven only with gradual heating and cooling in order to avoid any temperature shocks. However, if you have black clay products, my advice is not to expose it to temperature shocks because black clay is more sensitive to rapid temperature changes than porcelain.
When will my order be shipped?
Your items will be packed and sent within 5 working days after you complete your order (unless notified otherwise by our staff).
When will my order arrive?
The shipping times vary depending on your country. If you are ordering from Serbia, it usually takes up to 2 work days after the package is sent to arrive at your chosen address. Orders within Europe take about 10 days to arrive, while shipping to the rest of the world may take up to 2 weeks. Once your order is sent, you will receive the tracking number provided by the currier service. We do deliveries in cooperation with the postal services (Post of Serbia).
How much does the shipping cost?
Shipping costs depend on your location and the weight of the package. Shipping rate will be added to a total amount at the checkout.
Here are some shipping fees:
Serbia: 250 rsd
Slovenia, Macedonia, Croatia, BiH, Montenegro: 8€ flat rate
Europe: 17€ flat rate
America: 24€ flat rate
Australia: 30€ flat rate
Asia and Africa: 27€ flat rate
Please review your local importing fees and taxes to avoid any surprises. We ship from Serbia. Refusal to pay any applied custom fees is not grounds for a refund.
Do you offer free deliveries?
Currently we are not offering a free delivery option, but look for possible special offers that may include this option.
Can I pick up the items myself?
Yes! If you happen to be in Belgrade you can place your order online and pick it up yourself.
Payment
We are accepting only PayPal payments due to safety. It is very easy to open a PayPal account, and it takes just a few minutes.
You can do so by registering here:
https://www.paypal.com/rs/webapps/mpp/pay-online
For full instructions, follow the link below:
https://www.wikihow.com/Set-Up-a-PayPal-Account
Please also note that Serbia is not a member of the European Union and all duties and taxes incurred in the country of destination are the customer’s responsibility. We recommend that you check import duties and fees in your country before placing an order.
ORDERS
My order has arrived but it is not what I expected. Can I return it?
You can return your order within 14 days from receiving it. If you want to do so, please contact us and notify us about it. You will have to arrange the shipping yourself and also cover the cost. We will refund your money within 2 weeks (without the shipping costs) to your account when the items return back to our studio undamaged. If the items arrive damaged, you are not eligible for refund.
I received a damaged item. What do I do?
We are very sorry to hear that! All orders are carefully packaged to ensure safe transit. But, incidents do happen, so please contact us and tell us all about it. The more details you provide to us, the better. Please take a photo of your damaged item and attach it to your email together with your order number. Customers are always offered a choice between a full refund or replacing the items. Any additional expense in that case will be covered by us.
If there is something I forgot, feel free to ask!